Refund Policy

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Last updated: 02/01/26

At Iramo, we take pride in creating handmade desserts and curated experiences. Due to the nature of our products and events, please read our refund policy carefully before making a purchase or booking.

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1. Food & Dessert Orders

All Iramo products are freshly prepared and often made to order. For this reason:

* All food and dessert sales are non-refundable
* Orders cannot be cancelled once confirmed
* Custom or personalised items cannot be refunded or exchanged once production has begun

If there is an issue with your order (such as damage or an error), please contact us within 24 hours of receiving your order, including photos where possible, and we will review the matter.

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2. Event Tickets

* Event tickets are non-refundable and non-transferable, unless stated otherwise
* If you are unable to attend an event, we cannot offer a refund
* Tickets may be gifted to a friend unless the event specifies named entry only

If an event is cancelled or rescheduled by Iramo, you will be offered:

* A full refund or
* A ticket for a rescheduled or alternative event

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 3. Digital Products

Any digital products or downloadable content are **non-refundable** once accessed or downloaded.

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4. Exceptional Circumstances

Refunds or partial refunds may be considered at our discretion in exceptional circumstances. This does not affect your statutory consumer rights under UK law.

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5. Contact Us

If you believe you are eligible for a refund or have a concern, please contact us at:

📧 [hello@iramobakes.com]

Please include:

* Your name
* Order or booking reference
* A brief description of the issue

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6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.

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